Delivery
What couriers do you use?
We use a variety of different couriers depending on the delivery destination and size of package.
- Royal mail
- Hermes
How much will delivery be to the UK?
The cost of delivery to mainland UK starts at £3.30 and is calculated based on the weight of the items you have ordered.
To find out how much the delivery cost will be, simply add the items you wish to purchase to your Shopping Basket and just below the items you added you will see a sections called Estimate Delivery costs.
Select the destination country for your order from the drop down list then click update and you will see the various delivery options available as well as the cost of each.
Delivery time frames within the UK are between 24 & 48 hours for the standard courier service, not including the day of despatch. If you do not receive your order within this time frame please contact with your local royal mail sorting office and enquire if they are holding a package for you. If the sorting office informs you that they are not holding a package for please email Customer Support.
Next Day delivery (Not Guaranteed.)
The next day delivery service proviuded is for anyone who would like their order delivered a little quicker. However please be aware that this is not a guaranteed services (a quirk of Hermes ) so please bear this in mind when selecting this option.
EU & International delivery
We offer delivery of products from our website to a number of international destinations. To see if we deliver to your country add the items you wish to purchase to your online shopping basket and select your country from the drop down in the Estimate delivery section of the Shopping Basket page.
Once you click update you will be informed if we deliver to your country and the cost based on the items you have added to your shopping basket.
European delivery usually takes between 5-10 days and once your parcel has arrived in your country,it will be passed on to an internal postal service, according to standard delivery procedures.
International Delivery usually takes between 14-21 days and once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
Please be aware that your parcel can be delayed by customs in your country. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
BFPO Delivery:
How to enter BFPO address details when registering:
| First Name: | Service No, Rank & First Name |
| Last Name: | Surname |
| Address Line 1: | Unit |
| Address Line 2: | Operation Name (if applicable) or can be left blank |
| City: | Regiment |
| County: | Select British Armed forces from Drop Down |
| Post/Zip Code: | BFPO Number |
| Country: |
United Kingdom |
How much will delivery be to BFPO?
The cost of delivery to BFPO depot is the same as UK rates however please be aware of BFPO size & weight restrictions.
For more info please visit the BFPO website.
Please Note: Brinley Williams is only responsible for delivery to the BFPO sorting depot within the UK. Transit of goods thereafter is the responsibility of the BFPO and thus we are not liable for any losses.
Will I be charged customs and import charges?
Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer and Brinley Williams has no control over these charges. Please note that customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur.
Do you deliver to work addresses?
We can deliver to your home address or your place of employment, simply enter your business details in the Company field when registering. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the goods.
What if I am not at home to receive my order?
If you are not at home to take receipt of your order a "sorry we missed you" card will be posted through your letterbox detailing when delivery was attempted and when & where your parcel with be available for collection.
What if my parcel is lost, will I get reimbursed?
If you have not received your order, we will need to raise a full investigation with our couriers to confirm with them that you have not received your parcel. Once we can confirm this, we can either refund you or re-dispatch your order (stock willing).
Returns
Our Returns Policy:
We guarantee that if your order is not 100% free from defects in materials and workmanship, you may return it for a prompt refund provided you follow our easy Return Policy below.
You can return any unwanted item to us for a refund (minus delivery charges) up to 7 days after delivery, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that labels are not removed from the items. Postage charges both ways are not refunded.
While we will gladly accept a return or exchange on a non-personalised item for any reason, understandably a personalised item may only be returned for refund if there is a fault or error with the design.
If authorised, goods are to be returned within 30 days of the order date. Return shipping costs are calculated using the lowest available shipping costs. Credits are processed once the goods have been returned. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.
To return your item via Royal Mail or courier please ensure the following:
- Include a note regarding your order number/name/details .
- The item must be repacked in the same condition as it was received.
- Attach a return address note in your return parcel.
- You will then need to return the package to a Post Office counter/ courier.
- Please note the cost of the return is the customer responsibility.
- Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.
Refunds on returned items
Please allow 2 weeks from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.
Change or cancel an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please email Customer Support and include details of your order number and order date.
If your order has already been despatched or delivered, then you will need to follow our Returns procedure in the event of any unwanted products.
Exchanges
Our Exchange Policy
The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:
- Please include a note regarding your order number/name/details and item to exchange for.
- The item must be repacked in the same condition as it was received.
- Attach a return address note in your return parcel.
- You will then need to return the package to a Post Office counter/ courier.
- Please note the cost of the return is the customer responsibility.
- Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.
The returned parcel is the customers responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim. Exchanges can take up to 10 days to be processed.
If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original delivery charge to your account. Please note you may only make an exchange on the same item once.
